Overview
At Inkie, we are committed to ensuring our customers are fully satisfied with our products and services. We understand that sometimes, things might not go as planned, and we're here to help. Please take a moment to familiarise yourself with our refund and return policy.

 

Visibility
This refund policy is accessible on each product and service page on our site. For easy access, we've also included it in the footer on every page.

 

Clarity
Our policy is straightforward: If you're not satisfied, let's make it right. 

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Refund Eligibility
- If the service or item you purchased isn't as described, you are eligible for a refund.
- If you haven't received your service or item within the promised delivery timeframe, you can request a refund.

 

Process
To initiate a refund, please reach out to our support team with the details of your purchase. Once we review your request, we will inform you of the outcome within 5 working days.

 

Customer Mistakes
Even if a mistake is on the customer's end, we strive for satisfaction. While not all scenarios can guarantee a refund, we promise to evaluate each case fairly and work towards an amicable solution.

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Compliance
Our refund policy adheres to all applicable laws and regulations. We aim for transparency and fairness in all our interactions.

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Keeping You Happy
Sometimes, the best solution for both parties is a refund or replacement. Our priority is to maintain a positive relationship with our customers, and we'll always consider what's best for you.

 

Contact
For any queries or concerns regarding our refund and return policy, please don't hesitate to contact our support team.​